Identity Verification

In case you want to withdraw fiat funds or increase your payment limits, you need to verify your identity. We'll ask you to provide us with some personal information and supporting documents, according to AML/KYC Policy to prevent fraud causes. Verification at BitcuDO is very simple and intuitive.

Follow the steps below to complete it successfully: 

1. Identity Document 

You can provide passport, ID card, or driving license as your ID document. Please, fill in data on your ID using characters of Latin alphabet as shown on example below:


1. First Name & Last Name 
2. Issuing country 
3. Date of birth 
4. Gender 
5. Identity document Number
6. Document issue Date/ Validity 


2. Personal information

On this step, please, enter information in respective fields. Make sure the data is correct and filled in English language.

3. Addresses

Fill in up-to-date information about your residential(Current)address and permanent address. If your residential(Current) address matches your permanent address, you can check “Same as residential” next to Permanent address on the right. Please keep in mind that your current address should be the same as your billing address used for official correspondence.

4. Scans of Documents

Please, upload photos/scans of document supporting information provided by you on the previous steps. Make sure that your photos/scans meet the following requirements:

  • Documents should be valid due to the issue date;
  • Photos/Scans of both sides of documents should be uploaded ;
  • Scanned images should be in colour and in high resolution (at least 300 dpi);
  • Allowed formats: JPG, GIF, PNG, TIFF or PDF;
  • File size should be no more than 2 MB;
  • Photos/Scans should not be older than 3 months;
  • Documents should be issued using characters of Latin alphabet or have Latin transliteration of main fields.

4.a.  Identity documents

Please, provide photos/scans of your identity document that you used to fill in the Verification form. Choose one of the following options:

  1. National ID card (both sides) or National Passport (reversal);
  2. International passport (reversal);
  3. Driving license (both sides). Please note that we accept a driving license as proof of your identity only if it is a plastic card, and all the information in it is provided with Latin transliteration.


Our compliance department may ask you to provide another identity document/passport in case of any security queries.

Example of a document:

4.b. Selfie with an identity document

Make a selfie while holding your identity document that you used to fill in the Verification form.

Before uploading an image on the Verification form, please make sure to follow photo requirements:

  • You are looking straight at the camera.
  • Your background has a light, neutral colour.
  • Your selfie should be colored.
  • No red eye!
  • DO NOT wear sunglasses, a hat or a headband.
  • Information on your document must be clearly visible.

In case of a low-quality selfie,it may cause delay and Compliance Officer may ask you to try uploading it again.

Example of a good selfie:

4.c. Proof of residency

Please, provide photos/scans of documents proving the address stated in Verification form. Choose one of the following options:

  • Utility bill (NOT mobile phone, satellite/cable TV or printed Internet bills);
  • Electricity bill;
  • Bank statement;
  • Tax return, council tax;
  • Other documents, with an exception of electricity bills/statements, online screenshots, mobile phone bills or credit card statements.

If you have only online utility bill or electricity bill, then you may provide it to fulfill such obligatory requirements:

  • Upload the full document (all pages) in PDF/JPG format.
  • Make a screenshot of the website where you make your payments. The screenshot should contain an open document which you have provided to us. On your screenshot, we must clearly see the website URL!

Please, make sure that your scans correspond should meet with the following requirements:

  • Documents should be latest and valid from issue date (issued within the last 4 months);
  • Proof of residency document is addressed to your NAME and HOME address;
  • Proof of residency document must be a photo or scanned image of a PAPER document;
  • Documents should be issued using characters of Latin alphabets;
  • Proof of residency document must contain DATE of ISSUE.

If you do not have any documents from the list above, you can provide us one of the following:

  • Bank statement with your NAME and ADDRESS in English;
  • Confirmation from your work/college/university/care institution confirming your name, address and details of employment/studies/residency status with signature and official stamp.

Example of a document:

Verification procedure does not usually take long. In rare cases, however, it might take up to 24 hours. Our Compliance team will try to review and approve all the information you have provided as soon as possible. Also, in case necessary, Compliance agency may request for additional information, photos or documents. In case you experience any issues, please contact our 24/7 support team.